Shipping Policy

At PLANTORA, we are committed to delivering your orders quickly and safely.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

• Estimated delivery times vary depending on your location.

• Most orders arrive within 3–10 business days after shipment.

• Delivery times may be longer during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Fees

• Shipping costs are calculated at checkout based on your location and order size.

• Promotional offers may include free shipping on eligible orders.

Order Tracking

• Once your order has been shipped, you will receive a tracking number (if available) via email or SMS.

• You can use this information to track your shipment's progress.

Incorrect Address Information

• Please ensure that your shipping address is accurate before placing an order.

• PLANTORA is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Damaged or Lost Packages

• If your package arrives damaged or is lost during transit, please contact us as soon as possible.

• We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Contact Us

For any questions regarding shipping, please contact our customer support team through our website.

Thank you for choosing PLANTORA.